Live
Remote Assistance
 |
|
| Are you having a
technical difficulty with GeoData or you cannot find a property?
With our new live remote-assistance tool, a GeoData Support
Specialist can view your desktop and share control of your mouse and
keyboard, helping you reach a solution as fast as possible. |
|
How
to Get Support:
|
|
| Please
call 516-216-1966, followed by option 2 to reach our
customer support team. Our hours of operation are Monday to
Friday, 9am to 5pm est. A Support Specialist will talk with
you first to determine the nature of the problem. |
|
| You will
find the answers to security questions and system
configuration requirements on our
remote assistant FAQ page. You can also view a
demonstration of a screen-sharing session. |
|
|
| You will find the
answers to security questions and system configuration requirements
on our FAQ
page. You can also view a demonstration
of a screen-sharing session. |
|
How
It Works:
|
|
| |
Step 1: |
Once you are on the
phone with a member of our support team, you will be directed back
to this page after your support representative provides you with a
unique connection code. You will then enter the code in the field
below and click the Click Here button to initiate the
screen-sharing session. |
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| Step 2: |
You are prompted to
download a small virus-free plug-in. |
|
| Step 3: |
With your permission,
your support representative can view your screen and share control
of your mouse and keyboard. |
|
| Step 4: |
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the
screen-sharing session at any time. |
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